Ndia, Victoria and Sasmito, Cahyo (2019) Hasil Cek Similarity: Pelaksanaan Inovasi Pelayanan Program Program 3 In 1 Dalam Meningkatkan Kualitas Pelayanan Publik (Studi Pada Dinas Kependudukan Dan Pencatatan Sipil Kota Batu). Pelaksanaan Inovasi Pelayanan Program Program 3 In 1 Dalam Meningkatkan Kualitas Pelayanan Publik (Studi Pada Dinas Kependudukan Dan Pencatatan Sipil Kota Batu), 8 (2). pp. 48-54. ISSN 2442-6962
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Abstract
The condition of the regional government in carrying out public services has not been running well, and even seems to be far from the expectations of the people and the normative demands for regional autonomy (Mulyadi, Dedy. Et al. 2018: 58). From the data belonging to the Batu City Population and Civil Registration Service, only 40 percent of the residents had birth certificates. This study aims to determine the Implementation of the 3 In 1 Service Innovation Program in Improving the Quality of Public Services, Supporting Factors and Obstacle Factors. Qualitative research methods. Primary and secondary data sources. Data collection techniques: observation, interviews, and documentation. Informant Determination Technique: purposive sampling. The researcher's own instruments, interview guidelines, and field notes. Data Analysis: Data Reduction, Data Presentation, Draw Conclusions. Data robustness test uses technique triangulation. The results of the study show that the Implementation of Service Innovation in the 3 In 1 Program at the Dispendukcapil in Batu City has been able to run effectively and efficiently in supporting the improvement of the quality of public services. The inhibiting factor is that there are still many people who cannot access online and the biodata differences on the Family Card with the Marriage Certificate. While the supporting factors are adequate facilities and infrastructure and the competence of service providers is good, as well as cooperation between Dispendukcapil and Hospitals / Puskesmas in Batu City. Keywords: Quality of Public Service, Public Service Innovation, Service Program 3 In 1
| Item Type: | Article |
|---|---|
| Subjects: | I Ilmu Sosial > I Ilmu Sosial (General) I Ilmu Sosial > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Depositing User: | Cahyo Sasmito |
| Date Deposited: | 26 Mar 2020 01:11 |
| Last Modified: | 26 Mar 2020 01:11 |
| URI: | http://repository.unitri.ac.id/id/eprint/999 |
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