Peer Review: Inovasi Anjungan Layanan Mandiri (ALM) Dalam Meningkatkan Pelayanan Publik

Puspasari, Bela and Sasmito, Cahyo (2019) Peer Review: Inovasi Anjungan Layanan Mandiri (ALM) Dalam Meningkatkan Pelayanan Publik. Inovasi Anjungan Layanan Mandiri (ALM) Dalam Meningkatkan Pelayanan Publik, 8 (3). pp. 1-9. ISSN 2442-6962

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The Ministry is one of the forms in improving the welfare of people by the Government. The Government is attempting to minimise existing problems by making innovations in service. One of the innovations developed in Kelurahan Blimbing is innovation technology based website that is called with the ALM (Independent Service Platform). This study uses qualitative methods. Using data collection techniques interviews, observation, and documentation. Data obtained in the form of primary data and secondary data. Determination of the sampling technique using a purposive sampling. After the data is retrieved, the data were analyzed through data reduction stage, the presentation of data, and the withdrawal of the conclusion. Test the validity of the data the researchers used triangulation techniques. Results of Research Innovation Platform Independent Services in improving public services in Kelurahan Blimbing disenyelenggaraan from late December 2017 and can already be said to succeed because there are already 4 factors influencing success organizing innovation. Supporting factors are the hallmarks of Anjungna Self-service, the quality of human resources, efficient time and infrastructure. While the internet is a network of penghambatnya factors that are not stabildan there is no specific employees as guides ALM. Kewords: innovation; Self-service Platform; services

Item Type: Article
Subjects: I Ilmu Sosial > I Ilmu Sosial (General)
I Ilmu Sosial > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Depositing User: Cahyo Sasmito
Date Deposited: 26 Mar 2020 01:11
Last Modified: 26 Mar 2020 01:11

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