Peer Review Analisis Pengaruh Pelayanan Terhadap Kepuasan Dalam Pembayaran Listrik (Studi Pada Unit Pelanggan Di Probolinggo)

Willy Tri, Hardianto and Agung, Suprojo and Bernardus, Rettob Peer Review Analisis Pengaruh Pelayanan Terhadap Kepuasan Dalam Pembayaran Listrik (Studi Pada Unit Pelanggan Di Probolinggo). Jurnal Reformasi Fakultas Ilmu Sosial dan Ilmu Politik, Malang.

[img]
Preview
 Image (Peer Review Analisis Pengaruh Pelayanan Terhadap Kepuasan Dalam Pembayaran Listrik (Studi Pada Unit Pelanggan Di Probolinggo))
Rata-Rata.jpeg - Peer Review
Download (212kB) | Preview
[img]
Preview
 Image (Peer Review Analisis Pengaruh Pelayanan Terhadap Kepuasan Dalam Pembayaran Listrik (Studi Pada Unit Pelanggan Di Probolinggo))
Peer Review 2.jpeg - Peer Review
Download (334kB) | Preview
[img]
Preview
 Image
Peer Review 1.jpeg
Download (336kB) | Preview
Official URL: https://jurnal.unitri.ac.id/index.php/reformasi/is...

Abstract

Customer satisfaction is feeling happy or disappointed someone who emerged after comparing the performance (results) are considered products of the expected performance. Customer satisfaction is influenced by perceptions of a variety of good quality services and products. One of the factors that determine customer satisfaction is the customer perception of service quality which focuses on five dimensions of quality of service that is physical evidence (tangible), reliability, responsiveness, insurance, and empathy. One organization that is engaged in public service to the PT. PLN (Persero) in Probolinggo. Types of services provided to the public one of them is Payment Point Online Bank (PPOB) is counter receipt (payment points) payment of electricity bills of PLN customers who directly online with the bank. Banks appointed for the provision of electric service bill payment one of them BRI (Bank Rakyat Indonesia).

Item Type: Other
Subjects: I Ilmu Sosial > I Ilmu Sosial (General)
J Ilmu Politik > JA Ilmu Politik (General)
Depositing User: agung suprojo
Date Deposited: 02 Aug 2019 03:24
Last Modified: 24 Jan 2020 03:04
URI: http://repository.unitri.ac.id/id/eprint/452

Actions (login required)

View Item View Item
Unitri Repository is powered by EPrints 3 which is developed by the School of Electronics and Computer Science at the University of Southampton. More information and software credits.