Stella, Maria and Rohman, Abd Peer Review Strategi Pelayanan Administrasi E-KTP Dalam Kajian Kepuasan Pelayanan (Studi Di Dinas Kependudukan Dan Pencatatan Sipil Kota Malang). Unitri Press, Malang.
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Peer Review Strategi Pelayanan Administrasi E-KTP Dalam Kajian Kepuasan Pelayanan .pdf - Peer Review Download (421kB) | Preview |
Abstract
Good public services can be seen and assessed from the implemention of the Service Operational Standards in accordance with Law No. 25 of 2009 in PERMENPAN. The purpose of this study was to find out the electronic identity card (E-KTP) administration service strategy in term of the E-KTP service satisfaction in Malang Population and Civil Registration Service Agency. This research used a descriptive qualitative approach. The techniques of collecting data were through observation, interviews and documentation. The data analysis used triangulation. While to test the data validity it applied the criteria of the degree of trust, namely technique triangulation. The implementation of the strategy categorized as quite well according to the existing procedures and services, the increasing of service every year. The service satisfaction in Malang Population and Civil Registration Agency could be seen from the ability to provide / find something needed by the community at a sufficient level. The satisfaction that could be felt by the community regarding the effective and efficient service: (1) effective, achieving goals / targets within the time limit that has been set regardless to the costs (2) efficient, achieving targets using the same costs to produce bigger results.
| Item Type: | Other |
|---|---|
| Subjects: | I Ilmu Sosial > I Ilmu Sosial (General) J Ilmu Politik > JA Ilmu Politik (General) |
| Depositing User: | Abd Rohman |
| Date Deposited: | 03 Feb 2021 02:48 |
| Last Modified: | 03 Feb 2021 02:48 |
| URI: | http://repository.unitri.ac.id/id/eprint/1981 |
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